»warpten

~ $ whoami

Software consulting, minus the layers.

Warpten is a small consultancy that builds custom software, CRM and support-desk integrations, and chat, with or without AI. No account managers, no handoffs: you work directly with the engineering team that writes the code.

start a conversation →

// the software behind roundtablerx.org, crystalicecompany.com, and more

// what we do

Services

From support-stack tuning to full platforms built from scratch: scoped honestly, built carefully, and maintained for the long haul.

Zendesk, CRM & Support Desk Consulting

Make your support stack actually fit your business. We connect Zendesk, Salesforce, HubSpot, and whatever else your team lives in to your internal systems, then build the custom apps, workflows, and chat experiences around them. Configured with care, not just switched on.

Custom Software Development

When off-the-shelf tools force workarounds, we build the system your operation actually needs: multi-role staff portals, compliance-grade workflows, audit trails, and the public-facing site to match, all in one coherent platform.

Chat, AI Optional

Chatbots and AI agents that are honest about what they can do: LLM-powered assistants with tool calling and durable workflows, or plain, reliable live chat where that's the better answer. You'll get a straight opinion on which you need. Prefer a traditional human-contact approach? We can help there, too.

Data Pipelines & Integrations

If the data exists, we can pipe it in: automated syncs against any dataset or API, public or private (FDA, CMS, and RxNorm feeds among past builds), bulk imports with fuzzy matching and review-before-apply steps, and integrations with shipping, email, mapping, and storage APIs. The plumbing that keeps your data clean, well-structured, and trustworthy without anyone babysitting it.

E-Commerce & Customer Portals

Storefronts with spec-rich, filterable catalogs, carts, and order tracking, plus self-service portals where customers and partners browse live inventory and place orders, wired directly into your day-to-day operations instead of bolted on beside them.

Ongoing Care & DevOps

Software isn't finished at launch. We deploy what we build (Docker, AWS, production hardening) and stay on for framework upgrades, security fixes, and the steady improvements that keep a system dependable for years.

// plays well with others

Zendesk, Salesforce & the CRMs we integrate

If your team lives in a CRM or help desk, our consultants and developers wire it into the rest of your stack: data flowing both ways, workflows automated, nothing re-keyed by hand. Zendesk is where we go deepest: custom apps, integrations, and chat, with or without AI.

  • Zendesk
  • Salesforce
  • HubSpot
  • Intercom
  • Freshdesk
  • Zoho CRM
  • + yours

// also shipped against: openFDA · CMS · RxNorm · EasyPost · Google Maps · AWS · Authorize.net

// recent work

In production

A closer look at two flagship engagements: real systems run by real operations, and still actively cared for.

RoundtableRx

roundtablerx.org · nonprofit medication repository

RoundtableRx redistributes unused, unexpired medications to patients who can't afford them, through a network of partner clinics and pharmacies. Warpten built its entire digital platform: public donation intake, a partner portal where clinics order against live inventory, and a pharmacy-operations back office that syncs nightly with FDA drug and recall data. Every medication passes lot-level recall checks inside a pharmacist-supervised workflow with a complete audit trail.

  • Modern full-stack web platform, custom-built end to end
  • Nightly FDA drug-catalog and recall data pipelines
  • Pharmacist-supervised fulfillment with append-only audit trails
  • USPS shipping integration and impact reporting from federal pricing data
visit roundtablerx.org →

Crystal Ice Company

crystalicecompany.com · commercial ice machine sales & service

Crystal Ice Company has sold and serviced commercial ice machines as a family business since 1971. Warpten built the single platform that runs both sides of the operation: a public storefront with a searchable equipment catalog, cart, and order tracking, plus a complete field-service back office: technician dispatch, on-site electronic signatures, recurring maintenance scheduling, territory maps, and revenue reporting.

  • Paper work orders digitized end to end, with in-field auto-save and touchscreen e-signatures
  • Instant branded email summaries sent to customers on sign-off
  • Maintenance plans that auto-generate each month's work orders, plotted on a live territory map
  • Maintained, modernized, and upgraded over years of partnership
visit crystalicecompany.com →

// pricing

How pricing works

Every engagement has the same three line items. No bundles, no surprises.

engineering time

Design, development, integrations, and support, billed hourly.

hosting & care

A flat hosting fee covers running your system and keeping it healthy.

cloud costs

Your cloud bill is your cloud bill: infrastructure passes through at cost, with no markup.

Every project includes two free maintenance hours each month: tweaks, micro-features, and security updates.

We also offer continuing partnerships to evolve your software with your business.

// about

Warpten, LLC

Warpten is a senior engineering team that builds and operates production systems end to end: backend, frontend, infrastructure, and every integration in between. There's no bench and no junior staff learning on your dime: the people who scope your project are the people who architect it, ship it, and answer the phone afterward. Warpten works best as a long-term technical partner. The systems on this page weren't just delivered; they're actively cared for, from compliance-grade healthcare workflows to field-service operations for a fifty-year-old family business.

// faq

Common questions

Which CRMs and support desks do you work with?

Zendesk is where we go deepest: custom Zendesk apps, integrations with your internal systems, and Zendesk chat with or without AI. We also work across Salesforce, HubSpot, Intercom, Freshdesk, and whatever else your team lives in.

Can we hire you as our Zendesk consultant or developer?

Yes. Warpten works as a hands-on Zendesk consultant and developer: custom Zendesk apps, REST API integrations with your internal systems, and Zendesk chat with or without AI, alongside broader CRM integration consulting.

What kinds of custom software do you build?

Operations software: multi-role staff portals, compliance-grade workflows with audit trails, e-commerce storefronts and customer portals, field-service tools, and automated data pipelines against government and industry datasets.

Can you add AI chat to our customer support?

Yes. We build LLM-powered assistants with tool calling that work against your real systems, or plain, dependable live chat where that's the better answer. You'll get a straight recommendation on which your operation actually needs.

Do you stick around after launch?

That's the default. We deploy what we build and stay on for framework upgrades, security fixes, and steady improvements. Flagship client systems have been in our care for years.

How does pricing work?

Three line items: engineering time billed hourly, a flat fee for hosting and care, and your cloud costs passed through at cost, with no markup. Every project also includes two hours of maintenance each month at no cost, and we offer continuing partnerships to evolve your software with your business.

How do we get started?

Send a short note through the contact form about your operation and where it's straining. The reply comes straight from the engineers who'd do the work, usually within a business day.

// contact

Get in touch

Tell us what's not working. A short note about your operation and where it's straining is all it takes, and the reply comes straight from the engineers who'd build it.